Return Policies of the Top Retailers: What to Know

Whether you're shopping at Walmart, Woot, or another big-name store, it helps to understand when the return clock will run out!
Disappointed woman looks inside cardboard box.

Return policies can make or break a customer's retail shopping experience. Whether you're looking to exchange an item, get a refund, or return a product that didn't meet your expectations, understanding the ins and outs of each store's policy is crucial.

We've compiled a comprehensive guide to the return policies of top retailers in 2024, highlighting the info you need to easily navigate your returns.

Walmart Deals to Check Out

Summer Savings on Food at Walmart: Rollbacks on almost 400 items

Tactacam Fish-i Camera for $18

Walmart Summer Savings: Thousands of items on sale

Flowclear Soothing LED Waterfall Above Ground Pool Accessory for $20

What Is Walmart's Return Policy?

Walmart's return policy is a lot more involved than you'd suspect just by reading the initial Walmart return policy page. Walmart's fine print reveals that Walmart's electronics return policy may be entirely different from Walmart's car battery return policy or Walmart's TV return policy. You'll have 90 days after purchase or upon receipt to exchange or return an item, unless otherwise noted in Walmart's exceptions.

Items may be eligible for return via the Walmart return center or via mail, depending on the item and method of purchase. Some items require a receipt, and some don't.

What Qualifies for Walmart Returns?

Most items at Walmart are capable of being returned, exchanged, or refunded, particularly if you still have the receipt. Specific instructions apply to certain items, including marketplace and luxury items, items with batteries, freight items, items that require assembly, alcohol and tobacco, and items shipped to non-contiguous U.S. states and territories.

Most new, unopened items are capable of being returned or exchanged within these time frames:

  • Two days: Major appliances
  • 14 days: Wireless phones
  • 30 days: AppleCare+, consumer electronics, PCs and PC components, vacuums, cooling and heating items, electric scooters and hoverboards, Verizon postpaid phones, most marketplace items, Walmart protection plans
  • 60 days: Contacts, glasses, and hearing aids
  • 90 days: Walmart+ memberships, home and garden equipment, unmounted tires, photos, and toilets
  • 365 days: Perennials, shrubs, and trees

You can return these items via manufacturer instructions if outside of these timelines.

What Doesn't Qualify for Walmart Returns?

  • Firearms and ammo
  • Airsoft guns, BB guns, crossbows, and bows
  • Pepper spray
  • Gas-powered recreational vehicles
  • Used or mounted tires, wheels, rims, or snow tires
  • Trading cards (opened or unopened)
  • RV sewer lines, toilets, toilet bowls, and urinals (used or installed)
  • Precious metals
  • Adult items and medical testing kits (pregnancy, COVID, etc.)
  • Prescription medications and devices
  • Items containing pseudoephedrine, ephedrine, or phenylpropanolamine
  • Diabetic supplies
  • Hygienic medical equipment
  • Gift cards
  • Video game download cards
  • Home and tech services
  • Certain items offered by marketplace sellers

Some items may qualify for returns but are ineligible for return to the Walmart return center. For instance, major appliances are not returnable to Walmart stores, but the customer may start a return online within two days of accepted delivery. Outside of the 2-day grace period, an opened product needs to be returned via the manufacturer, while an unopened product can be returned to Walmart but subject to up to a 20% restocking fee.

Many marketplace items, including luxury items, may also be subject to up to a 20% restocking fee if returned. Luxury items include the following:

  • Apparel
  • Shoes
  • Accessories (including handbags)
  • Jewelry and watches above $300
  • Fine art
  • Gems
  • Collectibles

When these items are sold directly via Walmart, they may include a special return window (typically 14 days) and require all original boxes, papers, and other documents of authenticity.

WIC- and SNAP-purchased items likewise have their own rules for returns. In most instances, you can only exchange these items for another of the same item. Other exchange-only items include these (when opened):

  • Unlocked wireless phones (within 14 days)
  • Drones (within 30 days)
  • Air beds (within 90 days)
  • Durable medical equipment, like walkers or crutches (within 90 days)
  • Funeral products, like caskets (within 90 days)

For the majority of these items, if they are new and unopened, you can still return them for a full refund. If in doubt, you can always check with the Walmart return center for information about your specific purchase.

I Don't Have My Receipt. Can I Still Return the Purchase?

Walmart's return policy with receipts typically results in a refund or exchange for most products. Walmart's return policy without receipt varies by item, but in many instances, customer service will be able to look up your purchase with a debit/credit card or online order number via your phone number or email.

Returning or exchanging an item without a receipt requires a government-issued ID. If verified, you may be eligible to do a merchandise exchange, get a cash refund if the value is less than $10, or score a gift card refund if the value is equal to or greater than $10. If the returned item has an age verification requirement, there may be a refund delay if Walmart is unable to verify your age via the provided ID. Select items may have additional delays or even be refused for refund or exchange without a receipt.

SEE ALSO: Here's Why Walmart's Return Policy May Surprise You

Woot Deals to Check Out

Simply by MervFilters Merv 8 AC Furnace Filters: 6-pack from $29, 12-pack from $52

Battery Basics at Woot: Up to 50% off

What Is Woot's Return Policy?

You can return most purchases to Woot within 30 days of delivery for a full refund.

What Qualifies for Woot Returns?

Most Woot purchases that have been delivered within the past 30 days qualify for a full refund, but self-service returns have these extra qualifications:

  • The order must have been placed within the last 30 days
  • The item's price must be $20 or higher
  • The item must have arrived damaged, defective, or missing accessories

What Doesn't Qualify for Woot Returns?

Products resized, damaged, or otherwise altered after delivery don't qualify for returns at Woot.

I Don't Have My Receipt. Can I Still Return the Purchase?

You can still return your purchase if you don't have a receipt. Sign in to your Woot account and go to the Stuff You Bought Page to find information on past purchases.

What Is Woot's Return Window?

Woot generally offers a 30-day return window from the delivery date for most products, allowing refunds or replacements for defective, damaged, or misrepresented items. Certain electronics and Woot-refurbished items may have a shorter return window, often around 21 days; reviewing the specific return policy before purchasing these items is essential.

Amazon Deals to Check Out

Amazon Warehouse Deals: Shop now

Amazon Overstock Sale: Up to 83% off

Amazon Outlet Deals: Many items under $10

Nintendo Switch Games at Amazon from $18 (or even less!)

What Is Amazon's Return Policy?

Items shipped from, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions.

What Qualifies for Amazon Returns?

Amazon returns qualifications can vary depending on category and the part of Amazon you buy the item from. Here's a rundown of the return and refund guidelines.

  • Most items purchased from Amazon can be returned within 30 days
  • Some specific categories may have a return window greater than 30 days. For example, you can request a return or refund for any reason within 100 days of receipt of shipment of a mattress
  • Used or open-box items purchased from Amazon Warehouse and shipped from typically have a 30-day return window
  • Customers can also return items within 30 days of receipt of shipment to participating Kohl's Amazon return locations
  • Baby items can be returned within 90 days of receipt of shipment, while gifts bought from a Baby Registry can be returned within 365 days. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact
  • New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices, and Amazon Renewed products) that don't work upon arrival or arrived in damaged condition, or are still in an unopened box, can be returned for a full refund within 30 days of delivery. Apple products can only be returned within 15 days
  • Fresh flowers, live indoor plants, or insects are not returnable to Amazon but apparently might be refundable. This seems like something that may be decided on a case-by-case basis
  • Pet food is not a returnable product type but may also be refundable
  • Items on Amazon Renewed are backed by the Amazon Renewed Guarantee where mentioned on the product detail page. This guarantee ensures you are eligible for a replacement or refund within 90 days of receiving the product (or within one year of receipt of a Renewed Premium product) if you are not satisfied

Amazon has an extensive list of category-specific returns information on their website, so if you're curious about any more categories we haven't covered here, check out Amazon's returns policy page.

What Doesn't Qualify for Amazon Returns?

Items damaged or altered after receipt are generally ineligible for returns on Amazon, and products that need accessories or original packaging may also not qualify for return. Other nonreturnable items are listed below.

  • Hazardous material: Items classified as hazardous materials or items that use flammable liquids or gases
  • Devices: Computer laptops, desktops, and Kindles more than 30 days after delivery
  • Digital: Downloadable software products, open software, or online subscriptions after you have accessed them.
  • Cards: Gift cards (except as required by law) and prepaid game cards
  • Amazon Bulk Liquidations Store: Items purchased through Amazon Bulk Liquidations Store are final sale and not returnable
  • Amazon Fresh and grocery products
  • Items with special shipping restrictions

Amazon has a dedicated page that goes into even more detail, should you require it.

I Don't Have My Receipt. Can I Still Return the Purchase?

To return an item bought from Amazon without a receipt or original packaging, log into your account, go to "Your Orders," select the item, and follow the return instructions provided. Amazon's return policy varies based on item type and reason for return.

What Is Amazon's Return Window? and most sellers on the platform typically offer returns for items within 30 days of receipt of shipment. Variations on that policy are noted above.

SEE ALSO: Here's Why Amazon's Return Policy May Surprise You

Target Deals to Check Out

Target Home Sale: Up to 50% off

The Big Game Party Snack Essentials at Target from 79 cents

What Is Target's Return Policy?

Target's return policy is simple: for new and unopened items, you have 90 days to return them for a refund or exchange, starting when any part of your order ships or is ready for pickup.

What Qualifies for Target Returns?

  • Most unopened items sold by Target in new condition can be returned within 90 days
  • Target's makeup return policy is more lenient. Most beauty items, like makeup, can be returned within 90 days, even if opened
  • Target Owned Brand items can be returned within one year with a receipt
  • In-store returns with a receipt are usually allowed
  • Some items, like electronics, may have shorter return windows

What Doesn't Qualify for Target Returns?

Opened or damaged items may be denied refunds under Target's policy. And Target doesn't accept returns of several items, including the following:

  • Trading cards and trading card accessories
  • Open or defective collectibles
  • Personalized items and digital downloads
  • Opened/unsealed breast pumps
  • Specialty gift cards, prepaid gift cards, and Target GiftCards

I Don't Have My Receipt. Can I Still Return the Purchase?

Target accepts returns without a receipt. The cashier can process a refund if you use a credit or debit card for payment.

What Is Target's Return Window?

Target's return window typically extends for 90 days from the date of purchase for most items.

SEE ALSO: Here's Why Target's Return Policy May Surprise You

Lowe's Deal to Check Out

Vevor Driveway Trench Drain System 4-Pack for $74

What Is Lowe's Return Policy?

Lowe's return policy generally offers a 90-day window for returning most items with proof of purchase.

What Qualifies for Lowe's Returns?

  • Most products returned within 90 days of purchase
  • Items in new, unused condition with original packaging
  • Defective or damaged items
  • Major appliances, utility vehicles, golf carts, and paint sprayers if the return is initiated within 48 hours of delivery or pickup
  • TVs, electronics, outdoor power equipment, water heaters, air conditioners, and liquid paint within 30 days of purchase
  • Holiday items returned on or before the day of the holiday
  • Any tree, shrub, or perennial purchased at Lowe's within one year of the original purchase date
  • Other plants within 90 days of purchase

What Doesn't Qualify for Lowe's Returns?

  • Major appliances, utility vehicles, golf carts, and paint sprayers if the return is initiated after 48 hours of delivery or pickup
  • TVs, electronics, outdoor power equipment, water heaters, air conditioners, and liquid paint beyond 30 days of purchase
  • Holiday items returned after the day of the holiday
  • Labor and installation charges
  • Delivery and/or shipping charges (unless due to Lowe's error)
  • In-store credits, refund cards, and merchandise cards
  • Any gift card, including Lowe's, third-party, Visa, or MasterCard gift cards
  • Masks
  • Highway trailers
  • As-is merchandise

Also note that purchases made with Lowe's Pay cannot be refunded to cash or in-store credit, and that they don't qualify for Lowe's credit card return policy extensions.

I Don't Have My Receipt. Can I Still Return the Purchase?

If you need help finding your receipt but want to return an item, there's still hope. For most purchases, Lowe's can retrieve your receipt using one of the following details:

  • Credit card used for purchase
  • Checking account information used for purchase
  • MyLowe's card
  • Phone number

What Is Lowe's Return Window?

You can return most new, unused items to any Lowe's store in the U.S. within 90 days of purchase for a refund or exchange with the receipt.

Home Depot Deals to Check Out

HDX 1" Air Filters at Home Depot: Buy two, get two free

Glacier Bay 2-Piece 1.28 GPF Elongated Toilet for $99

What Is Home Depot's Return Policy?

Unless noted below, most merchandise can be returned to Home Depot within 90 days with proof of purchase. Home Depot reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer or to prevent fraud or abuse.

What Qualifies for Home Depot Returns?

Here are the items that qualify for returns at Home Depot, arranged by their eligibility windows:

  • 48 hours: Major appliances (refrigerators, washers, dryers, ranges, dishwashers, and some microwaves). These appliances should be inspected for defects in-store before purchase, or if ordered online, upon delivery with the driver present. If defects are found, you should refuse delivery
  • 30 days: Furniture, gas-powered equipment and tractors, generators (unused and in their original factory-sealed packaging), consumer electronics (TVs and computers), and paint sprayers (unused and in their original factory-sealed packaging). Interior and exterior paint can be returned within 30 days for correction, or exchanged for a comparable can of paint
  • 90 days: Most new items can be returned within 90 days with proof of purchase
  • 365 days: Purchases made with a Home Depot Consumer Credit Card, Home Depot Pro Xtra Credit Card, or Home Depot Commercial Account qualify for this extended returns period. Plus, while most plants fall into the 90-day window, perennials, trees, roses, and shrubs get this extended 1-year window

What Doesn't Qualify for Home Depot Returns?

These items are excluded from the Home Depot returns policy:

  • Gift cards and store credit
  • Whole house and stationary generators
  • Utility trailers
  • Cut flowers and floral arrangements
  • Product samples (paint, flooring, fabric, and wallpaper)
  • Custom products, including blinds and products ordered via the Home Depot Design Center

Items ordered from a third-party or marketplace seller but shipped by Home Depot are excluded from the returns policy. Labor, delivery, and installation services are also excluded from refunds. Shipping fees will only be refunded if the return is due to an error on the part of Home Depot.

I Don't Have My Receipt. Can I Still Return the Purchase?

If you find yourself without the receipt for a product you want to return, the first step is to hope that you paid by credit or debit card or check. Within 90 days of your purchase, Home Depot should be able to find a record of your purchase via those methods in their system, even without your original receipt. Unreceipted returns will require a valid driver's license or other government-issued ID.

What Is Home Depot's Return Window?

Home Depot typically offers a return window of 90 days for most items. This means that customers have up to 90 days from the date of purchase to return eligible items for a refund or exchange.

SEE ALSO: Here's Why Home Depot's Return Policy May Surprise You

Kohl's Deals to Check Out

Kohl's Home Closeouts: Up to 60% off plus an extra 20% off

Kohl's Clearance Sale: Up to 85% off plus an extra 20% off

What Is Kohl's Return Policy?

Kohl's has a hassle-free return policy, allowing exchanges or refunds for most merchandise up to 180 days from the original purchase date.

What Qualifies for Kohl's Returns?

  • Most items up to 180 days from the original purchase date
  • Incorrect items
  • Premium electronics and watches within 30 days of purchase
  • Beauty purchases (including Sephora at Kohl's not marked final sale) within 60 days of purchase

What Doesn't Qualify for Kohl's Returns?

  • Premium electronics and watches after 30 days of purchase
  • Beauty purchases (including Sephora at Kohl's) after 60 days of purchase
  • Sephora products that are marked final sale

Can I Still Return the Purchase Without a Receipt?

You can return most items with or without a receipt, except for premium electronics and watches, which require the original packaging and a valid receipt or account lookup.

What Is Kohl's Return Window?

Most items have a return window of 180 days. The window is 30 days for premium electronics and watches. The window is 60 days for beauty products.

IKEA Deals to Check Out

IKEA Spring Refresh Sale: New lower prices

IKEA Lagan Range with Gas Cooktop for $329

IKEA Tross Ceiling Track Lights for $9.99

What Is IKEA's Return Policy?

If you're not totally satisfied with your IKEA purchase, you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.

What Qualifies for IKEA Returns?

  • Products returned within 365 days of purchase
  • Items in new, unused condition with original packaging
  • Defective or damaged items

What Doesn't Qualify for IKEA Returns?

  • Plants
  • Cut fabrics
  • Custom countertops
  • As-is products
  • Heavily used, dirty, stained, damaged, incomplete, or altered products

I Don't Have My Receipt. Can I Still Return the Purchase?

You must have your receipt (or online order confirmation) and valid government-issued photo ID in order to return or exchange your product. If customers need help finding their receipt, IKEA assists in locating it. If an IKEA Family card was used during checkout at the store, you can find your transactions by logging into your IKEA Family account. If this isn't an option, contact IKEA at 1-888-888-4532 or by chat.

What Is IKEA's Return Window?

IKEA offers a 365-day return policy for unopened products. You may also return opened products within 180 days, with your proof of purchase, for a full refund.

Best Buy Deals to Check Out

Open-Box Laptops at Best Buy from $124

Small Appliances at Best Buy: Save on Ninja, Breville, LG, and more

What Is Best Buy's Return Policy?

Standard Best Buy membership allows you to return or exchange most products up to 15 days from the time you receive them. My Best Buy Plus and My Best Buy Total members have up to 60 days to return or exchange most products.

Activatable devices can be returned or exchanged up to 14 days from the day the product is received, and this applies across all membership tiers. Activatable devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers. There is also a $45 restocking fee on activatable devices (excluding prepaid phones).

A 15% restocking fee applies to certain items, including drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, projector screens, and special-order products.

What Qualifies for Best Buy Returns?

  • Most products: Standard members can return or exchange most items up to 15 days from receipt of the item. Plus and Total members have 60 days to return most products
  • Activatable devices: Cell phones, cellular tablets, mobile hotspots, and cellular wearables may be returned or exchanged up to 14 days from receipt of the item. (A restocking fee will apply)
  • Verizon devices: Verizon activatable devices have a 30-day return period for all customers

What Doesn't Qualify for Best Buy Returns?

  • Final Sale merchandise
  • Custom orders
  • Personalized orders
  • Non-subscription digital content (including digital gaming but excluding Microsoft Office)
  • Prepaid cards
  • Vehicle replacement key fobs
  • Memberships
  • Completed services
  • Plumbing items, including bidets
  • Sexual wellness products
  • Trading cards (including Pokémon cards)
  • Home standby generators
  • Opened products that interact with bodily fluids
  • Opened SIM kits
  • Opened LEGO products
  • Opened consumable items, including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink, and 3D printer filament

Best Buy requires that products be returned in like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel can't be worn or laundered, and original tags must be attached.

I Don't Have My Receipt. Can I Still Return the Purchase?

According to Best Buy's return policy, "reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed." If the item was shipped to you, bring the packing slip, the credit card used for the purchase, and your ID. My Best Buy members can log in to their account and look up their receipts for online purchases. This information can also be looked up in-store for members. Receipt copies aren't available for purchases paid in cash or check if you are not a My Best Buy member. So, what we're saying is, become a member to avoid all receipt hassles.

What Is Best Buy's Return Window?

The time period for returns and exchanges begins the day you receive your product and continues for 15 days on most products with standard membership, 60 days on most products with Plus or Total membership, and 14 days on most activatable devices.

SEE ALSO: Here's Why Best Buy's Return Policy May Surprise You

Costco Deal to Check Out

Costco Members-Only Tire Doorbusters: Up to $80 off a set of four for members

What Is Costco's Return Policy?

According to Costco's return policy, Costco guarantees satisfaction on every product they sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touchscreen tablets, MP3 players, and cellular phones.

What Qualifies for Costco Returns?

Costco accepts returns on a wide variety of items, which should be in new, unused condition and accompanied by the original packaging. Costco will cancel and refund your membership fee at any time if you are dissatisfied, as well. Note that members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates).

What Doesn't Qualify for Costco Returns?

  • Televisions, projectors, and major appliances beyond 90 days from receipt
  • Cigarettes or alcohol
  • Special Order Kiosk and Custom Installed Programs
  • Airline and live performance events
  • Gold bullion, gold bars, and silver coins
  • Shop Cards

I Don't Have My Receipt. Can I Still Return the Purchase?

At Costco, many returns can be made without a receipt. Although having the receipt or product packaging is beneficial, it's only sometimes required.

What Is Costco's Return Window?

Costco offers a generous return policy with no time restrictions except in a few specific cases.

SEE ALSO: Here's Why Costco's Return Policy May Surprise You

lululemon Deals to Check Out

lululemon We Made Too Much Event: Up to 60% off

lululemon We Made Too Much Accessory Specials from $9, belt bags from $29

lululemon Men's Hiking Specials from $19, outerwear from $84

lululemon Men's Polo Shirts Specials: Up to 50% off

lululemon Men's Specials: Up to 60% off

What Is lululemon's Return Policy?

lululemon's return policy is a fairly typical one, and anyone familiar with general return policies should not be surprised to hear that you can return an item within 30 days of purchase. This can be for a refund or an exchange. Certain criteria must be met in order for a successful return, which we will conveniently explore below in handy bullet point format. You can also check out Lululemon's dedicated returns page for even more info.

What Qualifies for lululemon Returns?

Purchases made within 30 days qualify for returns and exchanges at lululemon. Note that items must meet certain requirements, including the following:

  • The product must be unworn and unwashed, although it's unlikely they could tell if you've only briefly worn the item for the purposes of trying it on for sizing, so fret not over this
  • Hang tags must still be attached
  • The product must be returned in its original packaging
  • The product must pass an inspection

What Doesn't Qualify for lululemon Returns?

There are some situations where you might be out of luck and a return might be beyond the realm of possibility. The following items are ineligible for returns or exchanges:

  • Gift cards
  • Face masks
  • Final sale items, including those as part of the famous "We Made Too Much" event

I Don't Have My Receipt. Can I Still Return the Purchase?

lululemon states that proof of purchase is a hard requirement for all returns. This can take the form of the original order's packing slip, a paper or online receipt, delivery confirmation, or your profile purchase history in your lululemon online account. It does seem that even without proof of purchase, you can still attempt to return an item. Your odds of success with this approach are probably not great, but if you attempt it, you may be asked to provide personal information in the form of an ID. That ID can be as follows:

  • Driver's license
  • Passport
  • Provincial ID
  • Other third-party documents (such as a utility bill) that display your first name, last name, and address

What Is lululemon's Return Window?

You can return the product within 30 days from the delivery date for online purchases or the purchase date for in-store purchases.

SEE ALSO: lululemon Return Policy

REI Deals to Check Out

REI Cycling Clothing and Accessories Clearance Deals: Up to 70% off

Past-Season Patagonia Men's Clothing at REI: Up to 60% off

Past-Season Footwear at REI: Up to 70% off

Hoka Past-Season Shoes at REI (Limited Sizes) from $98

Osprey Backpacks at REI Outlet: Up to 46% off

What Is REI's Return Policy?

You can return an item for a refund or replacement within one year of the purchase date if you are an REI Co-Op member, or within 90 days of your purchase if you are not a member.

What Qualifies for REI Returns?

  • All eligible items (items not on the list of exceptions) within one year for members, 90 days for non-members
  • Outdoor electronics within 90 days of purchase
  • Online Re/Supply used-gear items within 30 days of purchase for members

What Doesn't Qualify for REI Returns?

  • Outdoor electronics after 90 days of purchase
  • Final Sale items
  • Damaged gear
  • Unwashed or excessively dirty gear
  • In-store Re/Supply used-gear purchases (by non-members), REI Co-op Memberships, lift tickets, passes, and gift cards

I Don't Have My Receipt. Can I Still Return the Purchase?

If you don't have your receipt, REI may accept alternative proof of purchase, like credit card statements or order confirmations. If you are an REI Co-Op member, purchases made at retail locations can be verified with your member number. Online purchases only require an order number for the online return process. Your order number can be found in your order confirmation email, on your packing slip, or listed as "Purchase number" in the Purchase History section of your account.

What Is REI's Return Window?

REI offers Co-Op members a 1-year return window for most items, allowing customers to return eligible products within one year of purchase for a refund or exchange. The non-member return window is 90 days for eligible items. The window for outdoor electronics is 90 days for members and non-members alike. The window for Online Re/Supply used-gear items is 30 days for members.

Macy's Deals to Check Out

Furniture and Mattress Closeouts at Macy's: Up to 70% off

Men's Last Act Clearance at Macy's: Up to 80% off

What Is Macy's Return Policy?

Macy's accepts many merchandise returns within 180 days of purchase. There are exceptions to the 180-day return policy. For example, Last Act items must be returned within 30 days of purchase. Store returns are free, and Star Rewards members receive free return shipping. (Non-Star Rewards members will be deducted a $9.99 return shipping fee plus tax, where applicable.)

What Qualifies for Macy's Returns?

  • Items in their original, sellable condition with attached original tags
  • Products that are damaged, broken, or defective upon arrival
  • New or gently used cosmetic or fragrance products purchased at Macy's if they do not meet your needs
  • Jewelry and watches with price tags attached within 30 days of purchase
  • Finish Line merchandise purchased from Macy's within 30 days of purchase, and in unworn and saleable condition
  • Eyewear within 30 days of the dispense date

What Doesn't Qualify for Macy's Returns?

  • Final Sale/As Is merchandise
  • Last Act merchandise
  • Gourmet Gifts merchandise
  • Altered or personalized merchandise
  • Mattresses that are damaged, soiled, or stained
  • Alexandre London custom orders
  • Food, beverage, and live plants items
  • Electronic gift card and physical gift card items
  • Macy's Beauty Box merchandise

I Don't Have My Receipt. Can I Still Return the Purchase?

If you lack a receipt, they can use your credit card info, return label, packing slip, confirmation email, or registry number to determine your purchase.

What Is Macy's Return Window?

Generally, returns must be made within 180 days of purchase. That window is 30 days on many items. See Macy's full return policy for details.

Apple Deal to Check Out

Apple Education Discounts: $100 off MacBook Air M3 and more

What Is Apple's Return Policy?

You have 14 calendar days from the date you received an item to return it to Apple. For select products like iPhone, Mac, iPad, Apple Watch, and third-party items, you have 15 days from receipt to initiate a return.

What Qualifies for Apple Returns?

You can only return items you've purchased directly from Apple, either online or at an Apple Retail Store. Items must be repackaged with all the cords, adapters, and documentation that were included when you received them.

What Doesn't Qualify for Apple Returns?

  • Opened software
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Gift Cards (includes previous-generation Apple Store Gift Cards and App Store & iTunes Gift Cards)
  • Apple Developer products (membership, technical support incidents, WWDC tickets)
  • Apple Print Products

I Don't Have My Receipt. Can I Still Return the Purchase?

You can find your receipt for online Mac or Apple product purchases through your account. Sign in to your order listing page with your Apple ID and password.

What Is Apple's Return Window?

You have 14 days from receipt to return an item (15 days to initiate returns on select items).

Nike Deal to Check Out

Nike Sale: Up to 50% off

What Is Nike's Return Policy?

Nike's return policy allows customers to return most items within 60 days of purchase. That includes Nike By You sneakers. Returns are free for Nike members, and it's free to join.

What Qualifies for Nike Returns?

  • Items in new and unworn condition with original tags attached and with the original packaging
  • Nike By You sneakers
  • Defective or flawed items

What Doesn't Qualify for Nike Returns?

  • Nike Sport Bands and Nike Sport Loops for Apple Watch after 14 days (must also have receipt)
  • Gift cards
  • Items noted as nonreturnable
  • Items purchased at Nike Clearance stores
  • Shipping fees (unless you receive an incorrect item)

Some Nike products have specific written guarantees and/or warranties. Please check the label, hang tag, or warranty card for details and return information.

I Don't Have My Receipt. Can I Still Return the Purchase?

Orders placed online or in apps can be traced with the barcode or order number. Nike Members can also provide their email address or phone number.

Returns of store purchases usually require the original store receipt, but there are a couple of ways around this. First, your Nike Membership email address or Nike Pass will enable an employee to look up your order if you provided that information with the original purchase. If that info wasn't provided, you can still return unworn and unwashed items for in-store credit or an exchange.

What Is Nike's Return Window?

Nike's return policy typically allows returns within 60 days of purchase.

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Nordstrom Rack Flash Events: New limited-time sales every few days

Men's Shoe Clearance at Nordstrom Rack: Up to 87% off

What Is Nordstrom Rack's Return Policy?

For full refunds to the original tender, items purchased online must be returned 40 days after the order date, and items purchased in stores must be returned 30 days after purchase. For eligible late returns received up to 60 days after order or purchase date, your refund will be credited to a gift card in the amount of your purchase.

What Qualifies for Nordstrom Rack Returns?

Apparel, footwear, home items, and accessories can be returned to Nordstrom Rack unless they're marked Final Sale or Non-Returnable. Items need to be returned in original packaging, including hangers, hang tags, dust bags, or eyewear. Products must be unworn, unaltered, and undamaged, as well.

What Doesn't Qualify for Nordstrom Rack Returns?

  • Final Sale items
  • Fine jewelry and designer items purchased at Nordstrom or
  • Items that are worn, altered, or damaged
  • Beauty items, which are typically final sale unless otherwise specified

I Don't Have My Receipt. Can I Still Return the Purchase?

You can initiate returns for eligible online orders from your account or use the Guest Returns page, in the event your purchase history is unavailable.

What Is Nordstrom Rack's Return Window?

You have 40 days after purchase to return online orders and 30 days for in-store purchases. You may receive a gift card in exchange for returned items up to 60 days after the original purchase.

Sam's Club Deals to Check Out

$250 Southwest Airlines Gift Card: $229 for members

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Sam's Club 1-Year Plus Membership for $70

Sam's Club Instant Savings Deals from $4 for members

What Is Sam's Club's Return Policy?

Most items can be returned at any time, unless otherwise specified. Electronics and major appliances may be returned within 90 days of purchase. Commercial heavy equipment and motorsports items have 30 days. Cell phones must be returned within 14 days.

What Qualifies for Sam's Club Returns?

If you're a current member dissatisfied with a purchase made online or in the Club, Sam's Club is happy to issue a refund or replace it. Most items may be returned at any time, unless noted below.

What Doesn't Qualify for Sam's Club Returns?

  • Gift cards and prepaid cards
  • Tickets
  • Custom-made items, like personalized gifts and photos
  • Purchases made through the Sam's Club Wholesale Trading Program
  • Prescriptions

Check with your club for returns on:

  • Beer, wine, and spirits
  • Automotive tires and batteries
  • Cigarettes and tobacco
  • Eyeglasses
  • Hearing aids

I Don't Have My Receipt. Can I Still Return the Purchase?

Sam's Club accepts returns without a receipt, although having one is preferred. Sam's Club prefers your original receipt or printed order, but if that's not available, they'll do their best to process your return without it.

What Is Sam's Club's Return Window?

Sam's Club provides a 365-day no-questions return policy for all unopened products. The return window for electronics and major appliances is 90 days. The window is 30 days for commercial heavy equipment and motorsports items, and cell phones must be returned within 14 days.

Many retailers extend their return windows during the holiday season to accommodate gift-giving and ensure customer satisfaction. Be sure to check each store's holiday return policy for adjustments to their standard return procedures.

Shopping with confidence requires understanding store return policies. By familiarizing yourself with the terms and conditions of retailers like Walmart, Woot, Amazon, Target, Lowe's, Home Depot, Kohl's, IKEA, Best Buy, Costco, lululemon, REI, Macy's, Apple, Nike, Nordstrom Rack, and Sam's Club, you can shop more brilliantly and stress-free, knowing that you're covered in case things don't go as planned.

Navigating the retail world is easier only if you're well-versed with the store's return policies. Each retailer, from Woot to Sam's Club, has a unique return approach, offering various time frames, qualifications, and procedures. By understanding these policies, shoppers can make informed decisions and shop confidently, knowing they have recourse if a purchase doesn't meet their expectations. So next time you're considering a purchase, take a moment to familiarize yourself with the retailer's return policy — you'll thank yourself later.

DealNews may be compensated by companies mentioned in this article. Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).


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