lululemon Return Policy

lululemon has a return policy and we've got the details on it.

A Lululemon store.

The famed innovators behind apparel, shoes, and various assorted accessories, known by the name of lululemon, is a store that exists and as such, they have a return policy that also exists. Returns in the field of clothing are essential and so we would do well to answer questions like "what is lululemon's return policy?" and "what's the deal with their seemingly never ending We Made Too Much sale event?" Well, the former shall certainly be answered in due course but anyone expecting a good explanation for the latter will be sorely disappointed. That's enough table setting though - onwards, to the tasty main event.

Great deals at lululemon:

What is lululemon's Return Policy?

lululemon's return policy is a fairly typical one and anyone familiar with general return policies should not be surprised to hear that you can return an item within 30 days of purchase. This can be for a refund or an exchange. Certain criteria must be met in order for a successful return, which we will conveniently explore below in handy bullet point format. You can also check out lululemon's dedicated returns page for even more info.

What Qualifies for lululemon Returns?

  • Purchases made within 30 days.
  • The product must be unworn and unwashed, although it's unlikely they could tell if you've only briefly worn the item for the purposes of trying it on for sizing, so fret not over this.
  • Hang tags must still be attached.
  • The product must be returned in its original packaging.
  • The product must pass an inspection by lululemon before the return is confirmed.

What Doesn't Qualify for lululemon Returns?

There are some situations where you might be out of luck and a return might be beyond the realm of possibility. These situations include:

  • Gift cards are ineligible for returns.
  • Face masks are also ineligible for returns.
  • Final sale items, including those as part of the famous "We Made Too Much" event also can't be returned or exchanged.

I Don't Have My Receipt, Can I Still Return the Purchase?

lululemon states that proof of purchase is a hard requirement for all returns. This can take the form of the original order's packing slip, a paper or online receipt, delivery confirmation, or your profile purchase history in your lululemon online account. It does seem though that even without proof of purchase you can still attempt to return an item. Your odds of success with this approach are probably not great but if you attempt to do so, you may be asked to provide personal information in the form of an ID. That ID can be as follows:

  • Driver's license
  • Passport
  • Provincial ID
  • Other third-party documents (such as a utility bill) which displays your first name, last name, and address.

What is lululemon's Return Window?

lululemon's return window is 30 days. No more, no less.

How Do Holiday Shopping Returns Differ from Regular Returns?

They do differ and in a way that handily serves you the consumer in a complimentary manner. Any items that were bought between October 16 to December 24 in 2023 could be returned until January 23 2024, for an exchange or a full refund. We expect a similar such policy to be in action for future holiday seasons.

Can I Make a Return In-Person After Purchasing Online?

You certainly can. Bring your proof of purchase with you and your return should be processed at your local store, pronto. Do note that factory outlet stores are exempt from this and will not accept returns for purchases made online.

Are There Any Special Considerations That I Should Know of?

If you've had an item for more than 30 days and want to return it, you might be able to do so under what lululemon refers to as a performance return. If they determine the item in question to have a failed level of performance within their expected satisfactory metrics, you may be entitled to a refund. For example, if a pair of running shoes fell apart after a couple of months. However, were you to return a year later with a pair of crumbling running shoes, you'd likely be met with much more resistance. Your mileage may vary but it's nonetheless a good to know potential return option.

Folks doing yoga at Lululemon event.

lululemon FAQ

What time does lululemon open?

As always, it's recommended that you check your specific local store opening and closing times as they vary from store to store. You can do so with ease by using lululemon's store locator. Generally speaking, they open at 10am and close between 7pm and 9pm local time. Urban stores and stores in higher traffic shopping districts may open earlier and stay open later to suit the ravenous shopping needs of the local population.

How to save the most at lululemon?

lululemon is well known for their ongoing "We Made Too Much" sale, wherein final sale products are offered at a lower price point than normal. It's unclear why and how lululemon are still somehow making too great a volume of products and are thus needing to discount them to clear stock but we shall not question it deeply for their grievous error is our fortunate savings gain. Meanwhile, they also offer a lesser known 25% discount to fitness professionals who are members of their Sweat Collective program. It's certainly an evocative name (if rather off putting) but the name matters not in the end for the associated discount is more than welcome.

Might we also recommend having a glance at the lululemon section of DealNews? It's got all the latest and greatest deals, including our stand out choices tagged with the illustrious Staff Picks badge.

How does shopping compare online vs in-store?

As with any online versus in-store shopping experience, each one for lululemon comes with its own advantages and disadvantages. With online shopping, you have the convenience and comfort of being able to browse their catalog with minimal effort and without the hassle of having to transport yourself to your nearest local store. You're also more likely to find a wider array of colors and sizes. Of course though, you lose the ability to actually try on apparel, shoes, and accessories and get a hands on experience with them. It's a classic situation of pros and cons and the right option to go for is simply whatever suits you better.

What else should I consider when shopping at lululemon?

Did you know that lululemon has a complimentary hemming service? And that they sometimes have store-hosted events consisting of wellness workshops and fitness classes? It's true!

Consider signing up for the DealNews Select newsletter, which drops a bunch of handpicked top offers into your inbox every weekday, some of which could very well be from lululemon. You can also set up a Deal Alert for more specific deal hunting purposes and don't forget about the DealNews app for your mobile deal needs.

Niall Gosker

Niall Gosker is an Editor in Dublin, Ireland. He coordinates client content and sponsored items, and is the reigning office Mario Kart champion.
DealNews may be compensated by companies mentioned in this article. Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).


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