All the Retailers That Let You Buy Online and Return In-Store

Because returning stuff by mail can such be a pain.
boy with sweater

So your local store didn't have the exact item you were hoping to buy, and you headed online to get the right size, style, or color. But when it showed up at your door, it wasn't what you wanted at all.

Fortunately, store return policies are typically the same online as they are in-store, which means you have at least a few weeks to return your item. But unfortunately, returns by mail can be a hassle, with the need to repackage your purchase, bring it to a shipping service, and often pay for the return cost out of pocket.

To make online returns easier, some retailers allow you to take your purchase to a local store to return or exchange. We'll tell you about all the retailers that let you buy online and return in-store, and offer tips about how these returns work.

Things to Remember About In-Store Returns

For retailers that allow in-store returns or exchanges — and not all do — the process is almost the same as returning something you've bought in-store originally. Here are the basics to keep in mind before you try to return something:

  • All items must be returned in original condition, often in original packaging and with original tags intact. Anything that appears used will likely be refused.

  • Some retailers only allow certain items to be returned in-store, while other items must be returned by mail. Take a close look at the company's return policy to check.

  • Shipping costs are typically nonrefundable.

  • You need the invoice that was included in your package. If you don't have it, you can typically find it through your store account online. If you can't find your invoice, you'll likely only be issued store credit.

  • Most stores only accept returns within 30 to 60 days. Some are more or less lenient than others.

  • Some stores will have a restocking fee for returns. It's more common for electronics than other types of goods.

  • Clearance items are often nonrefundable.

  • You typically can't return an item purchased in one country to a retail location in another country.

  • Orders paid by PayPal have different return policies with some retailers. They might require items to be returned by mail or only offer store credit.

Retailers That Accept Online Returns In-Store

To find out whether a retailer allows in-store returns of items purchased online, you'll want to check the company's return policy — or, if that isn't clear, contact its customer service department. But to make it easier to find out which retailers accept such returns, we've put together a list of major retailers that are happy to take online returns in their stores. Just click on any retailer in the list below to take a look at its return policy in detail.

This list doesn't include every retailer that accepts online returns in-store, only some of the largest, most common retailers. If you're hoping to return an online purchase to a retailer that isn't on this list, check the company's return policy to see if it's possible.

Readers, how have your experiences been returning online purchases in-store? Are there any major retailers we missed that allow these returns? Let us know in the comments below!

DealNews Contributing Writer

Originally working in IT, Elizabeth now writes on tech, gaming, and general consumer issues. Her articles have appeared in USA Today, Time, AOL, PriceGrabber, and more. She has been one of DealNews' most regular contributors since 2013, researching everything from vacuums to renters insurance to help consumers.
DealNews may be compensated by companies mentioned in this article. Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).
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I have had nothing but hassle since I bought a gift online for my granddaughter from OLD NAVY for Christmas. They refused to exchange it (the day after Christmas with the receipt) at the store and told me it they couldn't give a merchandise certificate. I was told that the refund would go to my credit card. Two months later, I was issued a merchandise certificate; I was not given credit on my card. When I complained, they gave me gift certificate to pacify me because they said they couldn' t change anything. When I tried to order online, I found out the gift certificate couldn't be used online, but the merchandise certificate could. This IS the short version. Needless to say, I will never step foot inside an OLD NAVY or any of it's affiliates again. Nor will I order online either.
I've bought ski equipment (boots & skis) at REI online and had them delivered to my local store for pickup. You can try boots on in the store and if you don't like them, they'll refund them on the spot.
It's not that I don't appreciate you all for compiling this list, but I _always_ make sure I read all information about returns for anything on a retailer's website so there aren't "any surprises" (although the only surprise would be if you didn't read the fine print about, say, being charged for returns if you had to return them via mail & "somehow weren't aware of you had to pay for return shipping" then it's your own fault).

I was looking at a couple of dresses online and when I looked at the return policy, it specifically said that the dresses had to be returned by mail which wasn't a good policy for me because I don't know my body measurements. I didn't bother buying those dresses. Too much of a hassle, but I'm sure many other women were buying those dresses.