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So your local store didn't have the exact item you were hoping to buy, and you headed online to get the right size, style, or color. But when it showed up at your door, it wasn't what you wanted at all.
Fortunately, store return policies are typically the same online as they are in-store, which means you have at least a few weeks to return your item. But unfortunately, returns by mail can be a hassle, with the need to repackage your purchase, bring it to a shipping service, and often pay for the return cost out of pocket.
To make online returns easier, some retailers allow you to take your purchase to a local store to return or exchange. We'll tell you about 50 retailers that let you buy online and return in-store, and offer tips about how these returns work.
For retailers that allow in-store returns or exchanges — and not all do — the process is almost the same as returning something you've bought in-store originally. Here are the basics to keep in mind before you try to return something:
To find out whether a retailer allows in-store returns of items purchased online, you'll want to check the company's return policy — or, if that isn't clear, contact its customer service department. But to make it easier to find out which retailers accept such returns, we've put together a list of 50 major retailers that are happy to take online returns in their stores. Just click on any retailer in the list below to take a look at its return policy in detail.
This list doesn't include every retailer that accepts online returns in-store, only some of the largest, most common retailers. If you're hoping to return an online purchase to a retailer that isn't on this list, check the company's return policy to see if it's possible.
Readers, how have your experiences been returning online purchases in-store? Are there any major retailers we missed that allow these returns? Let us know in the comments below!