39 Retailers That Let You Buy Online and Return In-Store

Big-name chains like Apple, Best Buy, and Target offer this order-return method for your convenience.
disappointed with gift

Most of us know how easy it can be to go on a shopping spree online, but what happens when an item arrives and it's not what you expected? Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox.

Can you return something you bought online in-store instead? Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet. Check out our list below of some of the top retailers that allow you to use this method.

What to Know About Returning Online Orders to a Store

Have you been asking yourself, "How do I return an online purchase to a store?" For the retailers that allow in-store returns, the process is usually pretty close to — if not the exact same as — returning something you purchased in the store. However, here are some things to keep in mind before you initiate that return:

  • All items must be returned in original condition. This often means they must be in original packaging and with original tags intact. Anything that appears used will likely be refused.
  • Some retailers only allow certain items to be returned in-store, while other items must be returned by mail. Take a close look at the company's return policy to check.
  • Shipping costs are typically nonrefundable.
  • You need the invoice that was included in your package. If you don't have it, you can typically find it through your store account online. If you can't find your invoice, you'll likely only be issued store credit.
  • Most stores only accept returns within 30 to 60 days. Some are more or less lenient than others, and some retailers may have varying policies for different product categories.
  • Some stores have a restocking fee for returns. It's more common for electronics than other types of goods.
  • Clearance and customized items are often nonrefundable.
  • You typically can't return an item purchased in one country to a retail location in another country.
  • Different payment options may have different return policies. Be sure to check the fine print before paying via a system like PayPal or a "buy now, pay later" option like Klarna.

Retailers That Let You Buy Online and Return In-Store

To find out whether a retailer allows customers to return an online order in-store, you'll want to check the company's return policy — or, if that isn't clear, contact its customer service department. But to make the process easier, we've put together a list of major retailers that are happy to take online returns in their stores. Just click on any retailer in the list below to take a look at its return policy in detail.

Store Return Time Frame Other Details
Abercrombie & Fitch 30 days Refund after 30 days in form of merchandise credit
Ace Hardware 30 days May vary by location
Advance Auto Parts 45 days Select items are nonrefundable
Select items subject to 15% restocking fee
American Eagle Outfitters No limit Shipping is not refundable
Apple 14 days Select items are ineligible
AutoZone 90 days If no receipt, must contact customer support for transaction information
Bath & Body Works No limit Must be within 90 days to receive refund
Best Buy Varies My Best Buy members may have longer return periods
Restocking fees may apply
Bloomingdale's 30 days
90 days
Special return policies may apply
Costco Varies Select custom items ineligible for returns
CVS 60 days Select health care, home health, and personal care products cannot be returned
Dick's Sporting Goods Varies Requires proof of purchase barcode or order confirmation email
Dillard's 30 days Exclusions apply
DSW Varies DSW VIP members may have longer return periods
Forever 21 60 days Some exclusions apply
GameStop 30 days Some exclusions apply
Gap/Athleta/Banana Republic/Old Navy 45 days
60 days (Athleta)
Excludes Mail Only, Instagram Shop, and Facebook Shop purchases
Guess 30 days Some exclusions apply
H&M 30 days Some exclusions apply
Home Depot 30 days
90 days
Some exclusions apply
IKEA 180 days (opened)
365 days (unopened)
Some exclusions apply
J.Crew 30 days Some exclusions apply
Kohl's Varies Some exclusions apply
Lowe's 90 days Some exclusions apply
Macy's 90 days Some exclusions apply
Michaels 60 days Excludes certain online-only items
Neiman Marcus 30 days Some exclusions apply
Nike 60 days Some exclusions apply
Nordstrom Varies Returns are done on a case-by-case basis
Sephora 60 days Some exclusions apply
Sunglass Hut 30 days Some exclusions apply
T.J.Maxx 40 days Some exclusions apply
Target 90 days Some exclusions apply
Urban Outfitters 30 days Some exclusions apply
Victoria's Secret 90 days Some exclusions apply
Walgreens 30 days Some exclusions apply

This list obviously doesn't include every retailer that accepts online returns in-store. If you're hoping to return an online purchase to a retailer that isn't on this list, check the company's return policy to see if it's possible before you write it off entirely.

Another Way to Return Something You Bought Online In-Store

While some retailers offer in-store returns, others might not be able to because they're only online or have a very limited number of physical locations. But that doesn't mean you're out of luck. Happy Returns is a solution to this issue, and while it's not available everywhere, it's definitely growing.

Happy Returns lets you bring returnable items from a number of participating retailers to one of its in-store Return Bars.

The service is powered by PayPal, and you can find a Return Bar near you before you initiate your return. Return Bars are often located in other stores, such as Staples or FedEx Office locations, but the process tends to be pretty simple. For one return, this writer didn't even have to repackage the item being returned to the store; your mileage may vary on that front, though. What shouldn't vary is how easy using Happy Returns is — and because of that, this writer highly recommends this return method if it's available to you.

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DealNews Contributing Writer

Originally working in IT, Elizabeth now writes on tech, gaming, and general consumer issues. Her articles have appeared in USA Today, Time, AOL, PriceGrabber, and more. She has been one of DealNews' most regular contributors since 2013, researching everything from vacuums to renters insurance to help consumers.
DealNews may be compensated by companies mentioned in this article. Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).


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