Apple Is Sorry About Your Broken MacBook Keyboard
Apple is no stranger to scandals, as any tech fan can remember "Bendgate" from 2014 and the iPhone slowdown issues from earlier this year. In both cases, the company worked to make things right with affected customers.
Now Apple is taking steps to rectify yet another problem, this time with the keyboards of certain MacBook and MacBook Pro models.
MacBook Keyboards Are Failing
Apple introduced butterfly-style switches on MacBooks in 2015 and MacBook Pros in 2016. Unfortunately, the keyboards with the butterfly mechanism are known for having problems, due to the fragile key switches. Dust can cause them to fail completely, and removing the keys for cleaning can wreck the keyboard even further.
But Apple Has a Fix
To take care of the issue, Apple is now providing an extended keyboard service program for affected laptops. The program covers replacement of multiple keys or even the whole keyboard, depending on the severity of the issue. Additionally, it covers eligible laptops for four years after they were first purchased through a retailer.
While the keyboard issue is annoying, the fact that Apple is taking steps to correct it is at least a little encouraging. The program's coverage period goes for longer than the limited warranty the laptops ship with or Apple's extended AppleCare+.
Readers, have you experienced keyboard issues with your MacBook or MacBook Pro? Will you try to have your laptop repaired under the program? Let us know in the comments below.