A recent glitch in Wells Fargo's online banking system caused many customers' bill payments to be processed twice, resulting in a domino effect of overdrawn accounts and overdraft fees.
Wells Fargo assured customers who called their customer service line that they would be fixing the problem overnight. However, it wasn't until approximately 11 a.m. that the issue was truly fixed. "The issue we experienced with online Bill Pay has been resolved," Steve Carlson, Vice President of Wells Fargo Corporate Communications told KCCI.
"On January 17, an internal processing error caused temporary double posting of some items, impacting some customers. The issue was corrected overnight, and customers should now see their correct balances. Any fees or charges that may have been incurred as a result of this error will be taken care of. We apologize for any inconvenience."
This incident comes after it was revealed in 2016 that the bank had opened several million fake accounts. Wells Fargo announced last week that it plans to close 800 branches by 2020 in an effort to pay for its surging legal expenses, including the $185 million it was fined for the fraudulent accounts.
Readers, did this happen to you? Are you going to stay with Wells Fargo? Let us know in the comments.