According to a recent survey, 81% of people who experienced a problem on their last shopping trip didn't complain about it! Having people stay silent is a big problem for companies, because they lose the opportunity to rectify the situation, which means those non-complainers are less likely to recommend the store and will spend less money there. In this short video, our experts discuss how bad a store's service has to be before they'll complain. What about you, readers? Do you voice your anger when you have a bad shopping experience? Or do you silently take it, letting the slight fester inside you? Tell us your methods, in the comments below! Related DealNews Features: Epic Retail Freakouts: 10 Shoppers Who Just Can't Right Now Customer Service Reps Should Roleplay as Thor More Often How to Get 1 Month of Amazon Prime for Free