According to a recent survey, 81% of people who experienced a problem on their last shopping trip didn't complain about it! Having people stay silent is a big problem for companies, because they lose the opportunity to rectify the situation, which means those non-complainers are less likely to recommend the store and will spend less money there.
In this short video, our experts discuss how bad a store's service has to be before they'll complain.
What about you, readers? Do you voice your anger when you have a bad shopping experience? Or do you silently take it, letting the slight fester inside you? Tell us your methods, in the comments below!
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