Best Buy's iPhone Trade-In Promo Underpays Customers by $50


By , dealnews Senior Feature Writer

It's no secret that trade-in sites can help alleviate the cost of a new gadget. But as is the case with traditional purchases, if you don't shop around for the best offer, you could wind up getting burned.

Shoppers should keep that in mind while considering Best Buy's current iPhone promotion, which offers customers a "free" iPhone 5 16GB when they trade in their iPhone 4 or 4S for a $150 credit. Since the iPhone 5 is currently marked down to $149.99, that credit can just be put towards the cost of the new phone, hence making it free. (Naturally, customers have to be eligible for an upgrade from their carrier and a 2-year contract renewal applies.) The promotion has gotten a lot of attention lately, as it's proved to be hugely popular with consumers.

But after a closer look we found that this Best Buy iPhone offer is not the best option for potential sellers. Not by a long shot. In fact, Best Buy's current program is slighting customers by up to $50.

Competing Sites Offer $200 or More for the iPhone 4S

Best Buy's trade-in service isn't new to the scene, but it recently celebrated its biggest day in the history of its 4-year recycling program when it offered the aforementioned iPhone promotion for one day only. It was so popular, in fact, that the store brought the promotion back last week, valid through June 29. Surely the promise of a free iPhone 5 is helping to fuel this trade-in offer.

But after a quick glance at competing trade-in sites, we found that sellers can earn on average about $50 more by selling iPhone 4S models elsewhere. According to Flipsy, a website which tracks the estimated resale price of gadgets, customers who sell a 16GB iPhone 4S via Amazon's Trade-In site can earn up to $242, paid via Amazon credit. However, that rate pertains to the White model through Verizon; most variations will instead receive around $200, or $50 more than Best Buy. Even the Apple Store trumps Best Buy's offer by $31. Likewise, Gazelle is currently offering $180 for a similar 16GB iPhone 4S.

To be fair, Best Buy does indicate that it will offer more money if an iPhone is in exceptional condition, and Amazon's top price structure is dependent upon "like new" status; what you get in exchange for your device ultimately depends on its condition. For that reason, consumers should do some diligent price comparing for their specific device. But all that said, Best Buy still has the lowest starting offer amongst all the major trade-in sites.

Ultimately, choosing Best Buy will only expedite your purchase of a new iPhone 5, but is that really worth the $50 you're potentially missing out on? We think not. Instead, consider trading in your iPhone 4 or 4S with Amazon, then go to Best Buy and avail of the price cut on the iPhone 5; then use the $50 difference to buy some new iPhone accessories. (It has a different dock after all!)

An avid gadget lover, Louis Ramirez has covered technology for Gizmodo, CNET, Laptop, and various other publications. Follow him on Twitter at @LouisRamirez.

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DealNews may be compensated by companies mentioned in this article. Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).


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To a certain degree, I like the way Best Buy is doing this better. If you really read though many of the conditions stores require to get the best price, the phone almost has to be new in the box -- particularly since many require you to have the original box to get that amount. Yet they advertise the highest amount you can be paid as if everyone can get it; in some cases it seems like it is false advertising.

At the same time, it would be better if Best Buy were paying better prices.
Lindsay Sakraida (DealNews)
@tiny Actually, we should have specified, but there were still better offers for the iPhone 4 elsewhere. But again, it depends on the condition.
If you have an iPhone 4, it's a no brainier... If you have a 4S, wait for the new iPhone 5s/6 this Fall!
There was no way anyone was going to give me $150 for my wife's beat up iPhone 4 8GB (not 4s). It am glad I took the deal.