Barneys Warehouse long held a policy that all sales were final, with no exceptions. It's rare to see a retailer these days that doesn't have some form of a return policy, so it's good news for shoppers to see Barneys instituting policies like those of Neiman Marcus Last Call and other outlets by offering returns on apparel items — with a few catches.
Clothing Items are Eligible, but Not Clearance
The discount outlet is now accepting returns of men's and women's clothing within thirty days of purchase, with some exceptions. Clearance clothing and swimwear aren't eligible for its new return policy.
It should also be noted that eligible returns are taken with a return fee of $9.95, which is deducted from the original form of payment once the return is processed. While items purchased from stores and online can both be returned, an item purchased online can't be returned in-store. Right now, the returns policy only applies to men's and women's clothing, so don't expect to return accessories or a pair of ill-fitting shoes.
A Move to Improve the Shopping Experience
"As the business has grown online we now see returns as an opportunity to improve experience and customer's confidence to shop with us on Warehouse," Matthew Woolsey, a Barneys New York executive vice president, said in a statement to Racked.
Readers, does this policy change make you more likely to shop at Barneys Warehouse? Sound off in the comments below!